How can we help them?

We currently deliver to Belgium, Germany, France, Luxembourg, the Netherlands and Austria.

Der Versand dauert in der Regel 2–4 Werktage nach Verarbeitung der Bestellung, einschließlich Zahlungseingang.

Shipping costs within Germany are €5.90. For orders over €50, shipping costs are only €1.99.

For deliveries abroad, shipping costs are calculated after entering the delivery address in the checkout.

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The following payment methods are available in Veronica Pohle's online shop:

• Credit cards : Visa, Mastercard, American Express, Maestro
• Digital payment services : PayPal, Klarna, Apple Pay, Google Pay, Shop Pay
• Klarna purchase on account
• Bank transfer
• Payment upon collection at our boutique in Berlin

Die Bestellung muss innerhalb von 4 Tagen bezahlt werden, sonst wird sie automatisch storniert. Der Versand erfolgt erst, nachdem der Zahlungseingang bei uns bestätigt wurde.

You can return items within 14 days of receiving the goods.

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Please send returns to the following address:

Veronica Pohle
Kurfürstendamm 64
10707 Berlin
Germany

We recommend that you keep your proof of postage until your refund is complete.

The refund will be processed within 14 days of receipt of the returned item. Please retain the return receipt from the shipping carrier until the refund is complete.

You can use the shipping company of your choice to return the item. Please ensure that the package is sufficiently stamped and that you receive proof of postage.

Yes, that's possible. If you've received multiple packages but want to return fewer items, you can combine the returned items in one box – provided everything is complete, neatly packaged, and fits without being squashed.

Ein direkter Umtausch ist leider nicht möglich. Bitte senden Sie die Ware an uns zurück und geben Sie eine neue Bestellung auf – sofern die gewünschte Größe verfügbar ist.

We are not responsible for uninsured or lost returns. Please retain your shipping receipt until your refund has been processed.

Some of our labels provide product-specific size charts that are specifically tailored to their fits.

These tables are not generally valid, but are individually tailored to the respective label.

Online vouchers are available in the online shop and can only be redeemed there. Vouchers for our Berlin boutique can be purchased in-store and redeemed there only.

If you enjoyed our online shop and your shopping experience, we'd be delighted to receive a review on Google. Your feedback not only helps us but also other customers in their decision-making.

Click here to go directly to the review!