Terms of service
GENERAL TERMS AND CONDITIONS
§ 1 General
Veronica Pohle, Kurfürstendamm 64, 10707 Berlin, phone +49 30 8833731, secret@veonicapohle.de hereinafter referred to as "veronicapohle.de" or "we"), operates an online store at the Internet address www.veronicapohle.com (hereinafter referred to as the "Website"). For all orders placed via the Website and for our deliveries and services, the following General Terms and Conditions apply exclusively in the version valid at the time of the order. We do not recognize any deviating provisions of the customer unless we have agreed to their validity in writing.
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at http://ec.europa.eu/odr.
We are not prepared to participate in dispute resolution proceedings before consumer arbitration boards.
§ 2 Conclusion of contract
1. the language available for the conclusion of the contract is German
2. the presentation of the goods on our website does not constitute an offer by veronicapohle.de to conclude a purchase contract.
3. by sending us the order form provided on our website, you submit a binding offer to conclude a purchase contract with us. You submit the offer by entering all the required information during the ordering process and finally sending the order form to us by clicking the "Send order" button. Before submitting the offer, you will receive an overview of the information you have provided and the opportunity to correct any input errors.
4. after we have received your order, we will send you an e-mail confirming that we have received your order and listing the details of your order (order confirmation). Please note that this order confirmation does not constitute a declaration of acceptance of your contractual offer, but is for information purposes only.
5. the purchase contract between you and veronicapohle.de is only concluded when we accept the offer by sending the ordered goods. In the case of advance payment, the goods will only be sent after the full amount has been credited to our account.
6. veronicapohle.de is entitled to refuse an offer from you without giving reasons, in particular if there is reasonable suspicion that the goods purchased via the Internet are to be resold commercially.
§ 3 Cancellation policy
The right of withdrawal applies exclusively to consumers in accordance with § 13 BGB.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise the right to cancel, you must inform us, Veronica Pohle, Kurfürstendamm 64, 10707 Berlin, Phone +49 30 8833731, secret@veronicapohle.de, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
CONSEQUENCES OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the cost of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
REASONS FOR EXCLUSION OR EXPIRY OF THE RIGHT OF WITHDRAWAL
The right of withdrawal only applies to items that have not been customized or modified. The right of withdrawal expires for personalized products.
End of the withdrawal policy
Sample withdrawal form
(If you wish to withdraw from the contract, please fill out this form and send it back to us).
- To Veronica Pohle, Kurfürstendamm 64, 10707 Berlin, Germany, secret@veronicapohle.de, Phone +49-30-883373.
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date _____________
(*) Delete as appropriate.
§ 4 Voluntary right of return
1. veronicapohle.de offers you the following voluntary right of return, irrespective of your statutory right of withdrawal:
All products from veronicapohle.de can be returned to veronicapohle.de within 14 days of receipt of the goods. However, the right of return only applies to unworn, unwashed and flawless items from which the labels have not been removed. Any loss of value of the goods due to wearing, washing or other signs of use, removal of the safety label, removal/damage to the original packaging, accessories or similar will result in the return being rejected, as we cannot offer these items for sale again. In this case, the goods will be returned to the customer without a refund of the purchase price.
2. return shipment
2.1 You bear the costs of the return shipment.
2.2 The goods must be returned as an insured parcel.
2.3 Please note that we can only accept returns from the respective country of delivery.
2.4 In the event of a return, a credit note will be issued to your account/card, any losses due to currency fluctuations will not be refunded.
2.5 The return shipment must be made to: Veronica Pohle, Kurfürstendamm 64, 10707 Berlin, phone +49 30 8833731, secret@veonicapohle.de.
3. if you have any questions about your right of return, please contact our customer service:
E-mail: secret@veronicapohle.de
Phone: +49 30 8833731
This voluntary right of return does not limit your statutory rights and therefore does not limit your right of withdrawal as described above.
§ 5 Prices; Product Presentation; Availability; Gift Card; Promotion Code
1. the prices stated on our website www.veronicapohle.com at the time of your order apply.
2. the goods offered at veronicapohle.de are shown on the website in the form of digital photographs of the actual goods. Minor deviations between representation and reality do not constitute a defect in the goods ordered.
3. if you have ordered several products at the same time, the individual products may be delivered at different times. § 266 BGB remains unaffected. Shipping costs are only charged once.
§ 6 Storage of the contract text
We store your order data. If you would like a printout of your order, you have the option of printing out a "confirmation of receipt". This will appear on your screen after you have sent the order to us by clicking the "Complete order" button and your credit card details have been successfully checked.
In addition, you will receive the order confirmation with all the data provided by e-mail as well as a version of the sample withdrawal form which can also be printed out.
§ 7 Delivery & shipping
1. the dispatch takes place with DHL or DPD. The transportation risk is borne by veronicapohle.de.
2. the goods are ready for dispatch at the latest on the day following your order. Unless otherwise agreed, delivery will be made within 1 to 5 working days to the delivery address specified by the customer, depending on the choice of shipping method and place of delivery. If payment is made in advance, delivery will only be made after the full purchase price has been credited to our account.
3. shipping costs
The shipping costs are a flat rate of EUR 1.99 from an order value of EUR 50.00. Below this amount the shipping costs are 5.90 EUR.
For partial shipments, the shipping costs are only charged once.
§ 8 Payment; default of payment; offsetting; right of retention
1. accepted methods of payment
You can pay for your order at veronicapohle.de in Germany by:
PayPal
VisaCard
Master Card
American Express
2. offsetting
Offsetting by the customer is excluded unless the counterclaim has been legally established, is ready for decision or is undisputed or includes a claim for compensation due to the costs of remedying defects arising from the same contractual relationship.
3. right of retention in commercial transactions
In commercial transactions, a right of retention and a right to refuse performance on the part of the buyer are excluded with the exception of undisputed, legally established counterclaims or claims arising from the rectification of defects from the same contract.
§ 9 Retention of title
The delivered goods remain the property of veronicapohle.de until full payment has been made.
§ 10 Questions about the order or complaints
If you have any questions about your order or complaints, please contact our customer service:
E-mail: secret@veronicapohle.de
Telephone: +49 30 8833731
§ 11 Warranty
The statutory provisions apply to claims due to defects in the delivered goods, with the exception that a claim for damages due to a defect only exists in accordance with the following § 12.
§ 12 Liability
1. we shall be liable without limitation for intent and gross negligence. In the event of a slightly negligent breach of a primary performance obligation or a secondary obligation, the breach of which jeopardizes the achievement of the purpose of the contract or the fulfilment of which is essential for the proper execution of the contract and on the observance of which the customer could rely ("essential obligation"), our liability shall be limited to foreseeable damages typical for the contract. We shall not be liable for the slightly negligent breach of contractual obligations that are not essential obligations.
2. liability for fraudulent concealment of defects or for the assumption of a quality guarantee as well as liability for claims based on the Product Liability Act and for damages resulting from injury to life, limb or health shall remain unaffected by this. This does not imply a change in the burden of proof to the detriment of the customer.
3. insofar as the liability of veronicapohle.de is excluded or limited, this also applies to the personal liability of employees, workers, staff, representatives and vicarious agents.
§ 13 Choice of law, effectiveness
1. all legal disputes arising from or in connection with the purchase contract shall be governed exclusively by German law to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
2. should one or more provisions be invalid, this shall not affect the validity of the remaining provisions.
§ 1 General
Veronica Pohle, Kurfürstendamm 64, 10707 Berlin, phone +49 30 8833731, secret@veonicapohle.de hereinafter referred to as "veronicapohle.de" or "we"), operates an online store at the Internet address www.veronicapohle.com (hereinafter referred to as the "Website"). For all orders placed via the Website and for our deliveries and services, the following General Terms and Conditions apply exclusively in the version valid at the time of the order. We do not recognize any deviating provisions of the customer unless we have agreed to their validity in writing.
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at http://ec.europa.eu/odr.
We are not prepared to participate in dispute resolution proceedings before consumer arbitration boards.
§ 2 Conclusion of contract
1. the language available for the conclusion of the contract is German
2. the presentation of the goods on our website does not constitute an offer by veronicapohle.de to conclude a purchase contract.
3. by sending us the order form provided on our website, you submit a binding offer to conclude a purchase contract with us. You submit the offer by entering all the required information during the ordering process and finally sending the order form to us by clicking the "Send order" button. Before submitting the offer, you will receive an overview of the information you have provided and the opportunity to correct any input errors.
4. after we have received your order, we will send you an e-mail confirming that we have received your order and listing the details of your order (order confirmation). Please note that this order confirmation does not constitute a declaration of acceptance of your contractual offer, but is for information purposes only.
5. the purchase contract between you and veronicapohle.de is only concluded when we accept the offer by sending the ordered goods. In the case of advance payment, the goods will only be sent after the full amount has been credited to our account.
6. veronicapohle.de is entitled to refuse an offer from you without giving reasons, in particular if there is reasonable suspicion that the goods purchased via the Internet are to be resold commercially.
§ 3 Cancellation policy
The right of withdrawal applies exclusively to consumers in accordance with § 13 BGB.
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise the right to cancel, you must inform us, Veronica Pohle, Kurfürstendamm 64, 10707 Berlin, Phone +49 30 8833731, secret@veronicapohle.de, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
CONSEQUENCES OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the cost of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
REASONS FOR EXCLUSION OR EXPIRY OF THE RIGHT OF WITHDRAWAL
The right of withdrawal only applies to items that have not been customized or modified. The right of withdrawal expires for personalized products.
End of the withdrawal policy
Sample withdrawal form
(If you wish to withdraw from the contract, please fill out this form and send it back to us).
- To Veronica Pohle, Kurfürstendamm 64, 10707 Berlin, Germany, secret@veronicapohle.de, Phone +49-30-883373.
- I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*) / received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date _____________
(*) Delete as appropriate.
§ 4 Voluntary right of return
1. veronicapohle.de offers you the following voluntary right of return, irrespective of your statutory right of withdrawal:
All products from veronicapohle.de can be returned to veronicapohle.de within 14 days of receipt of the goods. However, the right of return only applies to unworn, unwashed and flawless items from which the labels have not been removed. Any loss of value of the goods due to wearing, washing or other signs of use, removal of the safety label, removal/damage to the original packaging, accessories or similar will result in the return being rejected, as we cannot offer these items for sale again. In this case, the goods will be returned to the customer without a refund of the purchase price.
2. return shipment
2.1 You bear the costs of the return shipment.
2.2 The goods must be returned as an insured parcel.
2.3 Please note that we can only accept returns from the respective country of delivery.
2.4 In the event of a return, a credit note will be issued to your account/card, any losses due to currency fluctuations will not be refunded.
2.5 The return shipment must be made to: Veronica Pohle, Kurfürstendamm 64, 10707 Berlin, phone +49 30 8833731, secret@veonicapohle.de.
3. if you have any questions about your right of return, please contact our customer service:
E-mail: secret@veronicapohle.de
Phone: +49 30 8833731
This voluntary right of return does not limit your statutory rights and therefore does not limit your right of withdrawal as described above.
§ 5 Prices; Product Presentation; Availability; Gift Card; Promotion Code
1. the prices stated on our website www.veronicapohle.com at the time of your order apply.
2. the goods offered at veronicapohle.de are shown on the website in the form of digital photographs of the actual goods. Minor deviations between representation and reality do not constitute a defect in the goods ordered.
3. if you have ordered several products at the same time, the individual products may be delivered at different times. § 266 BGB remains unaffected. Shipping costs are only charged once.
§ 6 Storage of the contract text
We store your order data. If you would like a printout of your order, you have the option of printing out a "confirmation of receipt". This will appear on your screen after you have sent the order to us by clicking the "Complete order" button and your credit card details have been successfully checked.
In addition, you will receive the order confirmation with all the data provided by e-mail as well as a version of the sample withdrawal form which can also be printed out.
§ 7 Delivery & shipping
1. the dispatch takes place with DHL or DPD. The transportation risk is borne by veronicapohle.de.
2. the goods are ready for dispatch at the latest on the day following your order. Unless otherwise agreed, delivery will be made within 1 to 5 working days to the delivery address specified by the customer, depending on the choice of shipping method and place of delivery. If payment is made in advance, delivery will only be made after the full purchase price has been credited to our account.
3. shipping costs
The shipping costs are a flat rate of EUR 1.99 from an order value of EUR 50.00. Below this amount the shipping costs are 5.90 EUR.
For partial shipments, the shipping costs are only charged once.
§ 8 Payment; default of payment; offsetting; right of retention
1. accepted methods of payment
You can pay for your order at veronicapohle.de in Germany by:
PayPal
VisaCard
Master Card
American Express
2. offsetting
Offsetting by the customer is excluded unless the counterclaim has been legally established, is ready for decision or is undisputed or includes a claim for compensation due to the costs of remedying defects arising from the same contractual relationship.
3. right of retention in commercial transactions
In commercial transactions, a right of retention and a right to refuse performance on the part of the buyer are excluded with the exception of undisputed, legally established counterclaims or claims arising from the rectification of defects from the same contract.
§ 9 Retention of title
The delivered goods remain the property of veronicapohle.de until full payment has been made.
§ 10 Questions about the order or complaints
If you have any questions about your order or complaints, please contact our customer service:
E-mail: secret@veronicapohle.de
Telephone: +49 30 8833731
§ 11 Warranty
The statutory provisions apply to claims due to defects in the delivered goods, with the exception that a claim for damages due to a defect only exists in accordance with the following § 12.
§ 12 Liability
1. we shall be liable without limitation for intent and gross negligence. In the event of a slightly negligent breach of a primary performance obligation or a secondary obligation, the breach of which jeopardizes the achievement of the purpose of the contract or the fulfilment of which is essential for the proper execution of the contract and on the observance of which the customer could rely ("essential obligation"), our liability shall be limited to foreseeable damages typical for the contract. We shall not be liable for the slightly negligent breach of contractual obligations that are not essential obligations.
2. liability for fraudulent concealment of defects or for the assumption of a quality guarantee as well as liability for claims based on the Product Liability Act and for damages resulting from injury to life, limb or health shall remain unaffected by this. This does not imply a change in the burden of proof to the detriment of the customer.
3. insofar as the liability of veronicapohle.de is excluded or limited, this also applies to the personal liability of employees, workers, staff, representatives and vicarious agents.
§ 13 Choice of law, effectiveness
1. all legal disputes arising from or in connection with the purchase contract shall be governed exclusively by German law to the exclusion of the UN Convention on Contracts for the International Sale of Goods.
2. should one or more provisions be invalid, this shall not affect the validity of the remaining provisions.